FAQs

If I’m not sure of the size of my Kimono?

Not sure about the size of your Fighting Films kimono? No problem!

If you have any doubts, please consult the article on this subject or contact us directly here.

What’s the difference between the Superstar Original and the Superstar 750?

The Superstar Original and Superstar 750 are the two top-of-the-range kimonos from Fighting Films. The difference between the two lies in the weight of each. The Superstar Original is 920 g and the Superstar 750 is 750 g. The new IJF standards mean that international competitors must opt for the Superstar 750 kimono. If you don’t compete internationally, you can stay with the Superstar Classic.

How do I place a club order?

To access the special club rates, please log on to https://www.fightingfilms.shop/en/inscriptions/. A minimum of 10 kimonos must be ordered.

Is it possible to personalize my Kimono?

It is indeed possible to embroider Superstar Original and 750 kimonos. For personalization with the club logo on the heart and the addition of a name, please allow around 15 days.

For modifications directly affecting the Fighting Films logo, the delivery time will be extended to 10 weeks, as these modifications are made directly in the factory. It is also possible to personalize the kimono on the shoulders, or replace the “Superstar” text with the name of the club or fighter. Additional charges apply (€10 for heart embroidery, €10 for shoulder embroidery). To place an
order, go to the contact page.

How do I return a product?

As long as an item is still in its original condition, you can return it.
You have 14 calendar days from the date of your return request to send the item back.

Where can I return a product?

To the order of :

Fighting Films / Kokoro
1 rue des Messageries
75010 Paris, France

For the time being, return shipping costs are the responsibility of the buyer.
a free returns voucher.

What are the conditions of withdrawal?

You have 14 calendar days from the date of receipt of your product to exercise your right of withdrawal. The item must not have been used and must be returned in its original packaging and in good condition.

What are the refund conditions?

As long as an item is still in its original condition, the refund will be total, otherwise it will be partial or non-refundable.

What delivery method is used?

Deliveries are made by DPD or DHL, directly to your home.

Can I collect my order in the boutique?

If you’d like to try out your kimonos and chat with us, our team will be delighted to meet you in our boutique.

When will I receive my order?

If the items ordered are in stock, please allow between 2 and 4 working days for France and between 4 and 8 working days for the European Union.

I haven’t received all the items I ordered. What should I do?

Please contact us via our contact form with your order number in the subject line.

Is payment secure?

Fighting Films guarantees total security for your e-commerce purchases. You can pay by credit card (Visa, Mastercard, American Express). This secure transaction system is provided by PayPlug.

How do I get a bill?

Invoices are available in your subscriber area. If you have a problem with your invoice, go to the contact page and send us an email.